Remote Support

Our RelaxRate customers receive printers that use machine-to-machine communication. This connection relays all relevant system data in real-time to our support team. This included benefits like:

• No need to make service calls to arrange toner replacement. All these can be handled within the printer.
• As we will be able to easily access your printer’s data remotely, this will reduce the need for on-site repairs. If an on-site visit is required, having precise data means our field engineers arrive optimally prepared.
• Device uptime is maximised. Real-time data enables us to analyse and solve problems, check individual parts’ lifetime, and act proactively before a breakdown.
• New features and security patches are updated as soon as they’re available.