Customer Support Center

Sales
For product advice and questions regarding the webshop.
Working days 9:00–17:00
Tel: 00961 1 684310
Mobile: 00961 3 324590
E-Mail: sales@copytech.com.lb
Contact form

Technical support
For support and questions about your current devices, call 00961 1 684312 or contact support@coptech.com.lb
Working days 9:00–17:00 h
 

For our products the delivery is for free.

No, we are only delivering via the shop within Lebanon.

To check your order status, please get in contact with our Customer Support.
Tel: 00961 1 684310
Mobile: 00961 3 324590
E-Mail: sales@copytech.com.lb

Currently we are only allowing the delivery to one address per order. If you have different addresses, please place separate orders.

All invoices are sent via e-mail to the e-mail address you provided during ordering.

Once submitted your order cannot be cancelled. To discuss the details please get in contact with our customer support team:
Tel: 00961 1 684310
Mobile: 00961 3 324590
E-Mail: sales@copytech.com.lb

As this is a Business-to-business shop, prices are without VAT. You will see VAT explicitly shown on the invoice.

If you cannot find what you are looking for on our e-shop our customer support team would be glad to assist you in finding the right article. Please get in contact with our support team:
Tel: 00961 1 684310
Mobile: 00961 3 324590
E-Mail: sales@copytech.com.lb

Payment method is Cash upon delivery. Details will be clarified with your beforehand.

No, we offer the possibility to order without a customer account. 

To change your name, e-mail address or address please get in contact with our customer support team:
Tel: 00961 1 684310
Mobile: 00961 3 324590
E-Mail: sales@copytech.com.lb

You can find the general Terms of use of this shop here.

In our RelaxRate packages, toner ordering and delivery as well as full service is included and no extra costs will be charged. To get more details about the RelaxRate services please click here.

Depending on the exact installation date, the customer will receive the invoice after the installation.

Color printers are beneficial for tasks like photo printing or producing vibrant documents. If these features aren't essential, a monochrome printer may be more cost-effective. 

Single-function printers are dedicated to printing, while MFPs combine printing, scanning, copying, and sometimes faxing in one device. Choose based on your specific needs. 

Wireless printers offer greater flexibility as they can be placed anywhere within the Wi-Fi range. However, if stability and speed are critical, a wired connection might be preferable. 

Copytech offers standard warranties on their devices, typically one year for parts and labor. Extended warranties and service contracts are also available upon request. 

Print resolution is crucial for print quality. For standard documents, a resolution of 600 dpi is usually sufficient, but for detailed graphics or photos, consider a higher resolution like 1200 dpi. 

Leasing may be more cost-effective for businesses with changing needs, while buying is often better for those with stable printing requirements. Consider factors like maintenance and upgrades in your decision. 

Consider not just the initial purchase price but also ongoing costs like toner, consumables, and maintenance. Some printers may have a higher upfront cost but lower per-page printing costs. 

Consider functionalities like printing, copying, scanning, faxing, duplex printing, wireless connectivity, document feeders, and finishing options like stapling and hole punching. 

Consider your average monthly print volume, measured in pages per minute (ppm), higher speeds are ideal for high-volume offices. For moderate usage, a printing speed of 25-35 ppm should be adequate. 

The duty cycle indicates the recommended number of pages a printer can handle per month. Choose a printer with a duty cycle that comfortably exceeds your monthly printing needs for optimal performance and longevity. 

Our machines incorporate security-enhanced functionality like password protection, secure printing, and the ability to encrypt data to safeguard your sensitive documents.

Basic troubleshooting includes checking for paper jams, verifying toner/consumable levels, ensuring proper connections, and updating drivers.

Mobile printing allows you to print directly from smartphones or tablets. KOINCA MINOLTA printer supports popular mobile printing like AirPrint (iOS); Mopria (Android); Konica Minolta Mobile Print (iOS/Android/Windows 10 Mobile); Mobile Authentication and Pairing (iOS/Android) and optional Google Cloud Print; Wifi direct.

A built-in hard drive can store frequently used documents for quick access, facilitate secure printing, and enable advanced features like job accounting and document management. 

Confirm that the printer has drivers available for your operating system. Most KOINCA MINOLTA devices support popular operating systems like Windows, macOS, and Linux. 

A touch screen control panel provides an intuitive interface for navigating printer settings. It's user-friendly, especially if multiple users will be operating the machine. 

KONICA MINOLTA devices with the adjustable trays and settings for various paper sizes and orientations offer greater flexibility. Ensure the selected model can accommodate the specific paper sizes you need. 

Sleep mode reduces energy consumption during periods of inactivity. KONICA MINOLTA devices have adjustable sleep settings to balance energy savings with the need for quick wake-up times. 

Our products meet and exceed global environmental certifications with energy-efficient features, minimizing power consumption in both active and standby modes.  

Automatic sleep modes conserve energy without manual intervention, ensuring quick start-up times and reducing waiting periods for print jobs.  

Additionally, our devices support automatic duplex printing, reducing paper usage and, consequently, energy consumption. 

Recycled material content percentage is listed in the environmental datasheet (EDS) which is available for each device. The percentage of recycled materials is specified according to Blue Angel certification requirements. 

Please check very helpful portal https://itraining.konicaminolta.eu 

Here you will find videos about the products that explain main features of the system and some functions in detail. These videos help to get an impression how to operate the system, perform copying, printing, scanning, and faxing, change toner or staples, replenish paper, etc.  

UI of the MFP can be customised to fit customer’s requirements. For both UIs (Classic and Basic) it is possible to change the theme, save settings as favourites, create shortcuts, rearrange icons, set defaults, etc. Service engineers can also customise the boot-up screen.  

yes, envelopes can be used for printing and copying. Envelopes can be fed via bypass tray, new systems (i-Series) also support feeding envelopes from Tray 1, please always check device specifications.